AI Engineer - Agentic AI and LLM Systems

HCT runs agentic AI inside its own operations and builds it for telecom operators, government and enterprises: agents that read network and business data, open tickets, draft proposals and act through real tools. You will design, build and ship these systems to production.

This is not a research-only role. Your agents will be used every day by our own team and deployed at client sites, often on private infrastructure where data must stay in-country.

What you will do

• Build LLM agents with tool use, retrieval (RAG) and memory, connected to Odoo, email, network management and monitoring systems
• Design MCP servers and APIs that let agents act safely on real systems
• Build evaluation sets, guardrails and logging so every agent is measurable and auditable
• Deploy on AWS and on-prem NVIDIA GPU for clients who need data sovereignty
• Adapt open models (Llama, Qwen, Mistral) for telecom and Arabic/English use cases
• Work with presales on demos and proofs of concept for operator and government clients

What you bring

• 3+ years software engineering, with at least 1 year shipping LLM applications to production
• Strong Python; TypeScript is a plus
• Hands-on with LLM APIs (Claude, OpenAI or open models), vector databases and agent frameworks
• Docker, Linux, CI/CD and cloud (AWS preferred)
• Clear written English and the habit of documenting what you build

Strong plus

• Telecom data: alarms, KPIs, CDRs, OSS/BSS
• Arabic NLP
• Inference serving with vLLM or TGI, MLOps
• ERP and Odoo integrations

Your first 90 days

• Ship one production agent that our team uses daily
• Deliver one client proof of concept end to end
• Set up an evaluation harness so we can measure agent quality release by release

What we offer

• Real projects on live operator, government and enterprise networks, not slideware
• Multi-vendor exposure: Viettel, Ericsson, Nokia, Huawei and Open RAN
• AI agents built into daily work, so you spend time on engineering and selling, not admin
• Competitive package based on experience
• UAE employment visa and medical insurance
• Office in TECOM, Dubai, with a small senior team and direct access to the CEO