Privacy Policy

Effective Date: [10/4/2025]

High Cloud Technologies ("HCT", "we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://www.hctgroup.ae, use our services, or otherwise engage with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Company Information

High Cloud Technologies (HCT Group)

Registered No: 944146

No. 912, Onyx Tower 2, Media City, Greens, Sheikh Zayed Road, Dubai, UAE

P.O. Box 19749

Telephone: +971 4 235 8810

Mobile: +971 50 733 1143

D-U-N-S® Number: 850012713

Website: www.hctgroup.ae

2. Scope of This Privacy Policy

This Privacy Policy applies to all visitors, users, and customers located in the countries where we operate. It governs data collected through:

  • Our website and portals
  • Sales and support interactions
  • Marketing campaigns
  • Participation in events (e.g., GITEX)
  • Business partnerships and proposals

3. Information We Collect

We may collect the following categories of personal and business data:

a. Information You Provide Directly

  • Name, job title, and company name
  • Email address, phone number, and location
  • Project requirements and commercial preferences
  • Feedback or inquiry details

b. Information Collected Automatically

  • IP address and browser type
  • Access times and referring websites
  • Website usage and navigation patterns (via cookies or similar tools)

c. Business Client Data

For contractual engagements, we may collect:

  • Company registration details
  • Tax or compliance identifiers
  • Purchase history and payment records

We do not collect sensitive personal data (e.g., biometrics, race, health) unless explicitly required for legal compliance.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity: to fulfill our obligations in business transactions
  • Legitimate interests: to improve our services, maintain security, and market relevant offerings
  • Consent: where required, particularly for marketing
  • Legal obligations: to comply with applicable laws and regulations

5. How We Use Your Information

We use collected information to:

  • Respond to your inquiries or support requests
  • Provide and deliver products and services
  • Manage commercial relationships and partner networks
  • Analyze website performance and improve functionality
  • Send business updates, newsletters, and promotional materials (with opt-out options)
  • Ensure compliance with applicable regulations

6. Information Sharing and Disclosure

We do not sell or rent personal information. We may share your data with:

  • Authorized personnel within HCT Group companies
  • Service providers (e.g., hosting, analytics, logistics) under binding agreements
  • Regulatory authorities if required by law
  • Partners and vendors involved in joint business activities, based on consent or contractual necessity

All third-party processors are obligated to maintain the confidentiality and security of your data.

7. International Data Transfers

As a company operating in multiple jurisdictions, we may transfer your data outside the country of origin, including to the UAE, EU, or other GCC countries. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill contractual or legal obligations
  • Serve legitimate business purposes
  • Respect your consent preferences

Retention periods vary by data type and purpose but are regularly reviewed to ensure relevance.

9. Data Security

We apply strict technical and organizational security measures to protect your data from unauthorized access, loss, or misuse, including:

  • Role-based access controls
  • Encryption of sensitive data
  • Secure data storage and backups
  • Monitoring and incident response procedures

10. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Withdraw consent
  • Request data deletion
  • Object to certain processing
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us using the details below.

11. Cookies and Tracking Technologies

We use cookies to improve site functionality, gather analytics, and personalize content. You can control cookie preferences through your browser settings. For more details, refer to our [Cookie Policy].

12. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal data.

13. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors.

14. Policy Updates

We may update this Privacy Policy to reflect changes in technology, legal requirements, or business practices. The latest version will always be available on our website with the effective date.

15. Contact Us

For any questions, concerns, or data requests, please contact:

Data Protection Officer

High Cloud Technologies

Email: [email protected]

Phone: +971 4 235 8810

Address: No. 912, Onyx Tower 2, Media City, Dubai, UAE